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+-- Forum: HP Calculators (and very old HP Computers) (/forum-3.html)
+--- Forum: HP Prime (/forum-5.html)
+--- Thread: Connectivity Kit 7820 crash!! (/thread-4041.html)
Connectivity Kit 7820 crash!! - allan.amaro - 05-31-2015 09:02 PM
Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.
I tryed to reinstall it a lot of times, in another computer, reinstall firmware, with windows 8 x64 and windows 7 x86
Anybody with the same problem?
I tryed to downgrade the firmware to 6975 but don't work, the firmware installation run ok, but firmware still the 7820. is there a way to downgrade?
RE: Connectivity Kit 7820 crash!! - kharpster - 05-31-2015 10:08 PM
(05-31-2015 09:02 PM)allan.amaro Wrote: Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.
I tryed to reinstall it a lot of times, in another computer, reinstall firmware.
Anybody with the same problem?
Which version of Windows ?
RE: Connectivity Kit 7820 crash!! - allan.amaro - 05-31-2015 10:21 PM
(05-31-2015 10:08 PM)kharpster Wrote:(05-31-2015 09:02 PM)allan.amaro Wrote: Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.
I tryed to reinstall it a lot of times, in another computer, reinstall firmware.
Anybody with the same problem?
Which version of Windows ?
I tryed with windows 8 x64 and windows 7 x86
I tryed to downgrade the firmware to 6975 but don't work, the firmware installation run ok, but firmware still the 7820. is there a way to downgrade?
RE: Connectivity Kit 7820 crash!! - kharpster - 05-31-2015 10:46 PM
Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?
ftp://ftp.hp.com/pub/calculators/Prime/
RE: Connectivity Kit 7820 crash!! - salvomic - 06-01-2015 07:11 AM
(05-31-2015 10:21 PM)allan.amaro Wrote: [quote='kharpster' pid='36556' dateline='1433110082']I tryed with windows 8 x64 and windows 7 x86
Which version of Windows ?
(05-31-2015 10:46 PM)kharpster Wrote: Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?
ftp://ftp.hp.com/pub/calculators/Prime/
indeed, reinstall it!
here it works in Windows 8 64bit and also Windows 7 32bit.
Maybe your download is wrong...
Salvo
RE: Connectivity Kit 7820 crash!! - ww63 - 06-01-2015 07:38 AM
And try changing the language. I had this odd behavior some Versions ago. Even reinstalling didn't work but after i changed the language from german to english and then back it works again.
regards
Wolfgang
RE: Connectivity Kit 7820 crash!! - allan.amaro - 06-07-2015 09:27 PM
(05-31-2015 10:46 PM)kharpster Wrote: Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?
ftp://ftp.hp.com/pub/calculators/Prime/
yes! a lot
RE: Connectivity Kit 7820 crash!! - allan.amaro - 06-07-2015 09:29 PM
(06-01-2015 07:38 AM)ww63 Wrote: And try changing the language. I had this odd behavior some Versions ago. Even reinstalling didn't work but after i changed the language from german to english and then back it works again.
regards
Wolfgang
I tryed change from portuguese to english but no results.. keeps crashing!!
RE: Connectivity Kit 7820 crash!! - John Colvin - 06-08-2015 07:22 PM
I had the same problem (see http://www.hpmuseum.org/forum/thread-3884.html).
It appeared to be a problem with the ntdll.dll file. I finally fixed it by downloading the Prime CK in VMWare Virtual Machine running Windows 7 32-bit. The problem went away and when I ran the CK on my regular OS (Windows 7 64-bit), the problem was corrected. I don't know how that fixed the problem though.
RE: Connectivity Kit 7820 crash!! - Skyblues - 07-10-2015 05:14 PM
Try resetting your Prime. I ran into a similar situation and tried uninstall, reinstall, etc. numerous times and then reset the Prime. Then, voilà, all has been well since.
Jim