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+--- Forum: HP Prime (/forum-5.html)
+--- Thread: Can not update firmware after windows10 is updated (/thread-8513.html)
Can not update firmware after windows10 is updated - wangchong01 - 06-16-2017 05:05 AM
After I updated my computer to windows10.15063, the computer can't recognize any calculator in recovery mode. I've tried every USB port and another computer but it didn't help. There will be a device called "USB storage device" in the device list, but there will be no new drive displayed. When I tried installing a windows7 to my computer,it worked. So I think you can't update a firmware with the latest version of windows. You should be aware of it.
RE: Can not update firmware after windows10 is updated - Tim Wessman - 06-16-2017 04:07 PM
We've tested in our test lab on several computers from different vendors with the latest win10 updates just yesterday in response to this and see no problems - everything works fine.
I honestly have no idea what might be going strange for you.
RE: Can not update firmware after windows10 is updated - wangchong01 - 06-20-2017 05:03 AM
Hello,
I have tested the update with two windows 10 computers. They were upgraded from the version 10586. The calculator with firmware above 10637 could be upgraded. However, when a calculator in the recovery mode is plugged, the computer will display "waiting for connection...".