official method to report Prime bugs

[cdmackay]

I've just posted about a minor bug I found.

Is there an official method I should also follow, to report the bug to HP? This is with a released (current) firmware, not a beta.

Or does the fact that some HP engineers (helpfully) follow this forum mean there's no need?

thanks…

[ijabbott]

(12-07-2018 12:29 AM)cdmackay Wrote:  I've just posted about a minor bug I found.

Is there an official method I should also follow, to report the bug to HP? This is with a released (current) firmware, not a beta.

Or does the fact that some HP engineers (helpfully) follow this forum mean there's no need?

thanks…

An email to calcbeta@hp.com should go to the people responsible for fixing bugs, even if it isn't for a beta release.

An official bug tracker would be nice ....

[cdmackay]

(12-07-2018 08:34 AM)ijabbott Wrote:  An email to calcbeta@hp.com should go to the people responsible for fixing bugs, even if it isn't for a beta release.

ah, I wondered about that email address too; thanks Ian.

[compsystems]

Hello, friends of the forum, I believe that a subsection dedicated to the report of errors, allows to discuss about the informed, whereas if it is sent directly to an electronic mail, the diligence can be lost.

[cdmackay]

(12-07-2018 11:28 AM)compsystems Wrote:  Hello, friends of the forum, I believe that a subsection dedicated to the report of errors, allows to discuss about the informed, whereas if it is sent directly to an electronic mail, the diligence can be lost.

thanks, although in this case, I'm merely asking what HP currently prefer us to do, rather than what might be better for us

[Tim Wessman]

The email is best.

[compsystems]

If it is better but before, you have to discuss it here, with the purpose of obtaining the appreciations of several users.

[cdmackay]

(12-07-2018 03:09 PM)Tim Wessman Wrote:  The email is best.

great, thanks Tim, will do.

(12-07-2018 03:33 PM)compsystems Wrote:  If it is better but before, you have to discuss it here, with the purpose of obtaining the appreciations of several users.

I did that too