HP-35s New Moon Lander behavior

[Maximilian Hohmann]

Hello!

(04-30-2019 02:21 PM)burkhard Wrote:  There needs to be a means to roll out corrections during the product life cycle. You shouldn't continue to put out flawed product for years (this model entered production in 2007 and they are still making it with the same bugs!) when you know how to fix it. It only hurts your brand equity.

Yes maybe. But we have to keep in mind that this is a 50$ consumer product, not an expensive camera, car or an aeroplane. Keeping a team together which tracks and fixes the bugs and updates the software for future production runs would raise the cost of the product significantly. Probably more than the usual customer is willing to pay. And those "horrible bugs" are really just minor issues, otherwise they would not have gone through the acceptance procedure.

(04-30-2019 02:21 PM)burkhard Wrote:  It only hurts your brand equity.

I think right now that brand equity is hurt much more by those rattling plastic printers which carry the HP logo. Where customers soon find out that refilling the ink or toner will cost them more than the original puchase. If have heard a lot more complaints about that "crappy junk from HP" in the last few years than I have about HP calculators in 40 years!

Regards
Max