New Prime G2 - Bad Keyboard?

[djeffries]

(07-03-2019 10:19 PM)smp Wrote:  FWIW, I'm in the USA, and I purchased my G2 some months ago from a seller in Europe.

My "About HP Prime shows this:

Software Version: 2.1.14181 (2018 10 16)
Hardware Version: D
CAS Version: 1.4.9
Serial Number: 9CJ821037S
Operating System: V2.060.650


Please note the Operating System is quite different from what you stated. Could that be some part of your issues?

smp

I have the latest Connectivity Kit Version 2.1.14181.11.
I cannot get to the "About" on the Prime because the "Help" button (among many others) doesn't respond.
I am seeing the Operating System as Version 0 from the Connectivity Kit.
I have tried all of the suggested options for resetting the device. Currently, I have taken the battery out to let it set for a day before trying again.