G2 usb does not seem to work

[toml_12953]

(09-18-2019 05:13 AM)cdodds Wrote:  I can't get my G2 to connect to the connectivity kit. I have an older Prime and it connects fine but the G2 won't. When I connect the usb to the G2 it will charge but it will not connect. I've tried update mode and get nothing there either. I can't transfer anything between two calculators with the transfer cable. I have uninstalled and re-installed the connection kit and tried multiple cables and different computers, windows 7 and windows 10. The calculator itself works fine and it charges fine. When I bought it about 2 months ago I transferred the programs I use at work to it with the connection kit and had no problem. Now I wanted to transfer a newer version of one of the programs to it and I can't do it. I even tried resetting it to factory and that didn't work.

I would appreciate any help I can get.

Thanks

Are you using the USB cable that came with it? If not, try a different one from the one you are using. Some USB cables are for charging only and don't have the data lines.