New G2 Firmware 20200116 - Problems - FIXED w/ 20200121

[Jet1945]

(01-18-2020 04:06 AM)rprosperi Wrote:  I can confirm losing touchscreen after upgrading my G2 -> 20200116 on Win7 x64.

Upgraded the ConnKit: OK

Backup G2 unit: OK

Manually copied new G2 .zip file contents to C:\Users\Name\Documents\HP Connectivity Kit\Firmware

Ran Connkit - detected new f/w and offered to update - update completed OK, memory not lost, but G2 unit touchscreen not working with 20200116 f/w.

Upgraded my G1 unit following the same procedure: G1 unit touchscreen works with 20200116 f/w

Copied prior release G2 files back into C:\Users\Name\Documents\HP Connectivity Kit\Firmware

Started ConnKit, did f/w upgrade, upgrade completed: G2 unit touchscreen works with 20181016 f/w

I'd say there indeed is an issue with the new G2 image.

For folks that upgraded G2 -> 20200116 w/no Touchscreen loss, how was your procedure different from above? Was backup run first? Was memory retained thru the update? etc...

Although on a Mac - the basic steps were the same; files went to analogous places on the Mac.

I am going to try Tim's reformat suggestion tomorrow; its late. I'll report back then