New G2 Firmware 20200116 - Problems - FIXED w/ 20200121

[Jet1945]

(01-18-2020 06:35 PM)Wes Loewer Wrote:  

(01-18-2020 05:01 AM)Tim Wessman Wrote:  Out of curiosity (and if willing), if you format the G2 drive after your update does issue go away? Wondering if something might be influencing there...

The G2 I have at home updated without any touch issues. After reading about the touch issues, I brought another G2 home from work today and this one did lose the touch screen after updating the firmware. I'll send the requested info in a PM, but what happened next might help others.

After updating I did the following
1) formatted as Tim suggested. Still no touch screen
2) reset (ON-C). Still no touch
3) reset again (ON-C). TOUCH WORKED
4) turned off and on. Touch not working again.
5) turned off and on again. TOUCH WORKED AGAIN

To test to see if this was repeatable, I reinstalled the firmware and once again lost the touch screen. This time I just turned it off/on and touch was back.

Not sure what all this means as far as the cause goes, but for those of you experiencing this issue, try resetting or turning off/on and see what happens.

Tim - and All,

FWIW - I re-flashed to the 20200116 F/W and did the CFO-Paperclip and checked the touchscreen test; which passed. I reformatted the C Drive and then reset (9).

All to no avail - no Touchscreen response. I also tried everything listed above in this post and nothing worked to return Touchscreen response.

Refreshing to the 20191120 Beta and will sit tight while you and the other Folks at HP try to figure out what's going on.

Jim