New G2 Firmware 20200116 - Problems - FIXED w/ 20200121

[rprosperi]

(01-18-2020 04:06 AM)rprosperi Wrote:  I can confirm losing touchscreen after upgrading my G2 -> 20200116 on Win7 x64.
....

Update:

I updated to 20200116 to try again, and again I lost touchscreen.

I powered on/off with/wihtout USB connected, did every manner of reset available and still no joy.

I next went into CFO diag area and reformatted C per Tim's suggestions.

The Diagnostics "Version Info" option reports:

DATA Version : V14425
OS Version : 2.1
PCB Version : D
Touch IC FW Ver : ilitek-00

[Note: these details appear to be quite different from Mark Hardman's machine info posted above, which also has the non-working touchscreen]

I then went to the diags and ran the tablet diagnostic. It displayed 'tablet diag' or something similar but it still would not respond to touch. ESC, ENTER, etc. would not exit tablet diag mode, so I pressed ON-SYMB to reset, which it did.

But since C was just wiped, it came on, with the (un)expected "Slide to Unlock" message, which of course cannot be done since the touchscreen is not working...

Yikes, I'm in Prime hell !!

So I reflashed back to 20181016 and then restored from my backup and now my G2 is working as before.

Request for folks with working touchscreen on G2 running 20200116 f/w:

Please got into the CFO diagnostics and report here the version info you see; perhaps there is a pattern such as all machines with digitizer from company XYZ work, while others do not, making it easier for Tim & Cyrille to locate and fix the problem.