I'm a noob

[rprosperi]

(12-02-2021 09:20 AM)JPV99 Wrote:  Also I am having trouble with apps and programs that I try to install on my Prime. I downloaded the virtual calculator and made sure that both are running the same version, 2.1.14596. Using the virtual calculator as a test bench, I noticed that while all the apps and programs I tried on it work, when imported to my Prime, none work. Programs give back syntax errors and apps crash and take me to the home screen. I don't know if I'm installing them properly, dragging the folder and dropping it in applications in both cases, or if maybe I have something not set up properly on the Prime, but It's making me rather upset because this things cost a pretty penny and HP clearly does not care about customers who buy them (at least this is the case for me).

Though in any case, HP Support clearly should be improved, most often, when one is having different results between the virtual and actual Primes when using the same programs, it is due to either running the program in Home in one case and CAS in the other, OR different settings between the two platforms. Go through ALL 4 pages of settings with the platforms side-by-side and ensure they are identical. Often, even unrelated sounding settings can be the cause.

Once settings are verified identical and both are being being run the same (both HOME or CAS) and all variables that are used have been cleared, if there is still a problem, it should be reported here with exact details, such as specific error messages, erroneous results, crashing, etc.

Good luck and please report back the new results.