HP should offer a free hardware upgrade

[Matt Kernal]

(06-02-2014 03:09 PM)Joe Horn Wrote:  I haven't been this ticked off since 1979... HP should publicly announce a free rev A / rev B swap (as they did for the HP-35 back in the day)..

[OT, but seamingly related on the fringe..]
Nathan Seidle, founder of SparkFun Electronics in Boulder CO (which is down the road from HP in Ft. Collins), posted this blog today: What to do when you screw up 2,000 orders. What impresses me is Nate's immediate and heartfelt resolve (read the article!) to remedy an issue with their cool new Microview Arduino-based microcontroller after a missing bootloader problem was discovered only two days earlier. SparkFun's solution is that they will be "shipping a replacement Microview for every defective unit that was shipped". Secondly, they will be posting a DIY tutorial on how to fix the bootloader issue, hopefully resulting in the early-adopter customer having second working instrument.

Nate's actions naturally remind me of a young Bill and Dave in the similar way they handled the first HP35s, simply because it was the right thing to do. Based on the positve comments posted below Nate's blog, it doesn't seem SparkFun should have any trouble keeping repeat customers, including myself.