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HP-12c 'comma' variant (?brazil)
08-28-2024, 08:16 PM (This post was last modified: 08-28-2024 08:49 PM by Gene.)
Post: #26
RE: HP-12c 'comma' variant (?brazil)
Additional information from the top for these units in Brazil:

1) Most of the defective units were captured and have been reworked with the corrected firmware. However, there may be some still in the channel since some of the distributors were unwilling to return the units for rework.

2) Confirm if the bug is present. If the bug is not evident, then the unit is almost certainly an updated version. For the next several months, all three types of units (Defective (a few), updated (many), and those with the “Made in the Philippines” marking) will be in stores, so confirming the bug is key to avoiding unnecessary returns.

2) Support units (replacements) have been shipped to Brazil to aid in any support phone calls the Call Center may receive. These units are marked “Made in the Philippines” on the box which should be an indicator they have the correct firmware. Customers with issues should be encouraged to contact the Calculator Support team at: +55 (35) 2106 9101 // 0800 727 0678
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HP-12c 'comma' variant (?brazil) - dm319 - 06-28-2024, 09:28 AM
RE: HP-12c 'comma' variant (?brazil) - Gene - 08-28-2024 08:16 PM



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