New Version: 2014.1203

[mbeddo]

I should have mentioned I'm using Windows 7 Professional, 64 bit. So it sounds like we have the same problem.

(12-04-2014 04:51 AM)John Colvin Wrote:  

(12-03-2014 06:31 PM)mbeddo Wrote:  I must be doing something wrong.

I already have "HP Connectivity Kit" build 2014 11 24 Rev 6940 and "HP Prime Virtual Calculator" 2014 11 24 Rev 6940, so the only thing to do is to update my physical HP Prime 2014 7 2 (6031).

I plug the calculator in, and an "Update firmware" dialog box pops up. I click "Backup" and that seems to work (produced a 20 Kb zip file). I then select "Update" and the calculator screen changes to show the "hp" logo and a message across the top: "HP Prime recovery mode V13" and on the PC a "Firmware update" dialog box pops up where it's "Waiting for connection ..." on C:/Users/meb/Documents/HP Connectivity Kit/Firmware/PRIME_APP.DAT. There is a progress meter, but after several minutes of waiting, the meter hasn't progressed.

So I cancel this, reset the calculator with a paper clip to get out of recovery mode, and download the HP_Prime_Calculator_Firmware_20141124.zip file from the FTP site that Tim mentioned above, but now I don't know what to do with the zip file, or what I should do next.

Help?

I had the exact same results when I attempted to update to the latest firmware.
I am running Windows 7-64 bit on a PC. I posted this problem previously on this
forum and HP is aware of this issue. Apparently this bug has not been fixed with
the latest revision of the Connectivity Kit.

Is there a way to download the firmware update to the Prime without using the
Connectivity Kit?