Can't connect via USB

[jebem]

(07-01-2015 07:18 PM)Dands Wrote:  Hello again,

I tried to enter the recovery mode (V13) and plugged it in and nothing show up in the list.

I have 2 USB cables and it didn't work with any of them.

Any other suggestion?

I would not use Windows inside a VM on Mac until I could fix the issue.

Assuming that the Prime is not defective:

1. I would try another PC with Windows 7 on a powered USB v2 port.

2. Make sure your Windows user account has full administration privileges.

3. Start by installing the HP connectivity kit in first place, then run it and check for updates.

4. Despite not being necessary here, a Windows reboot can do miracles sometimes.
So, a quick reboot at this point can't do any harm.

5. Run the Connectivity kit utility.

6. Plug in the calculator to the PC on a powered USB version 2 port.

6.1. When plugin in the calculator for the first time on a Windows 7 PC, give it some time to let the Windows detect the new device.
You should be able to see a message in the windows task bar related to the device recognition process.

6.2. If one USB v2 port doesn't work with the calculator, I would try a different USB v2 port.


EDIT:
According to other people, like Joe Horn have mentioned, "It's a standard USB 2 "A" to "Micro-B" cable, available everywhere"
http://www.hpmuseum.org/forum/thread-477...ml#pid3198