Now I have a voice in my head saying "you were sooo stupid to buy this HP calculator"

[BartDB]

(08-04-2015 03:49 PM)Derek W Wrote:  Generally UK consumer legislation gives the buyer redress against the retailer (and it is then up to them to claim their loss back from the manufacturer).

I called the UK HP support and they indeed did tell me to contact the retailer (who is UK based). I sent them an email and I'm awaiting a response.

(08-04-2015 03:49 PM)Derek W Wrote:  Local authority Trading Standards departments (who enforce the legislation) have been much cut back, are short of staff, and are unlikely to comprehend a 'not fit for purpose' argument based on software bugs, particularly if they are in uncommon functions. Unless the calculator won't turn on, or gets incorrect answers to simple arithmetic, I wouldn't expect much help.

This is a reason why I was not looking forward to the process. However, I think LN(0.01+0.01*i) giving a wrong answer is an error in basic functionality.

(08-01-2015 05:44 PM)Sukiari Wrote:  [Actually I think you can make your claim to the UK's consumer agency and they will help you. I do not believe you have to contact HP at all except to claim your refund.

Usually you have to show that you tried to solve the problem through the suppliers complaint procedures.