New CK: Crash on Restore

[informach]

Hi!, John Colvin:

All newsly Firmware, connectivity kit and Virtual Calculator, indicates, for download from, the link ftp, run OK.
If you have problem, uninstall all and reinstall, newsly.
I have HP Omni PC120 1026la, with Windows 7 Home Premium 64 bits and installed and run, OK.

What is this the version installed, in your Real HP PRIME. See, from Help + Tree + About HP PRIME ?.

If you have problem, with connection, in your device, with USB port, please, check, with this link ...
http://support.hp.com/us-en/document/c04674521

Try, with this method ...
Once the connectivity kit is installed, update the calculator.

The following method is recommended:

Thank you, BartdB (http://h30434.www3.hp.com/t5/Calculators...901/page/2).

1) Connect your HP Prime calculator, with the supplied USB cable (directly connected, do not use a USB hub).
2) Run, the HP Connectivity Kit.
3) Click, in the Calculator tab.
4) Right-click, the name of the HP Prime, you wish to update (it would be the one you connected before, starting, this procedure).
5) Make, a note of the version number and then click, the OK button.
6) Click on, the Help Menu and select Check, for update.
7) Check, for update pop-up box, check version number, that it is newer, than the one, you wish to update.
8) Then click, download button.
9) That's it, you'll see, on the screen, of your calculator, the update being loaded and installed. Don't click too fast, to get out, of the HP Connectivity Kit, wait a minute or so after completion.
10) Also, there is a step in the Connectivity Kit where it is advised to back-up the version you had before you run the procedure, just in case. That way you have a way to re-cover.

Kind Regards.
informach.