HP Prime Firmware Update Problem

[Tim Wessman]

Hello,

When you "updated", it was actually a downgrade. That is why the connectivity kit did not prompt you to run the update automatically. It was simply downloading a firmware file to your computer. The older OS does not support the touch panel in your calculator (there are two different identical in spec touch panels from different vendors).

Send me a private message through the forum, or an email to calchelp at hp.com and I can give you the files that came on your unit. Then you'll run the update again, and it will be working for you once more.