HELP -
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08-14-2017, 10:56 PM
(This post was last modified: 08-14-2017 10:57 PM by Tim Wessman.)
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RE: HELP -
(08-11-2017 11:52 AM)TiagoBellettini Wrote: Dear Tim, thanks for your reply. There are two things to try: 1. Do you have access to another computer? If so, trying the update on that one may work. 2. The downloaded files may have been corrupted. I've seen that once before. Can you please download http://ftp.hp.com/pub/calculators/Prime/...170710.zip directly by clicking on it? Remove anything inside the "<Documents>/HP Connectivity Kit/Firmware" folder and unzip the files to replace there. 2a. Try it again with the "Recovery mode". Please record a video of the updater running and post it as a private youtube video (or any other video/files site) or something and send me the link. Or, if it is small enough, a direct email would work: timwessman at hp.com I've never seen a unit that is able to get into "recovery mode" not be able to be returned to functioning. There is a very good chance we can get it fixed. TW Although I work for HP, the views and opinions I post here are my own. |
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Messages In This Thread |
HELP - - TiagoBellettini - 08-09-2017, 08:43 PM
RE: HELP - - Tim Wessman - 08-09-2017, 09:37 PM
RE: HELP - - TiagoBellettini - 08-11-2017, 11:52 AM
RE: HELP - - Tim Wessman - 08-14-2017 10:56 PM
RE: HELP - - TiagoBellettini - 08-15-2017, 05:26 PM
RE: HELP - - TiagoBellettini - 08-11-2017, 02:28 PM
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