HP Prime Firmware Update Fix

[John Colvin]

(12-17-2013 09:43 AM)cyrille de brébisson Wrote:  Hello,

Can you explain exactly how the process fails?

does it start the update and then stops in the middle of the file or is unable to detect the calcualtor?
any error message displayed?

Cyrille

It starts the update and brings up the firmware update window with the correct
file but then the USB connection fails (disconnects) immediately after that. The firmware update window continues with retry messages for a short time and then
stops with an update failed message. Windows OS does not give any error messages,
just the two tone USB disconnect signal when the USB connection is broken by
the installer software.

It appears that this problem occurs only on certain makes of PCs so it may be a driver compatibility issue.
I am using a Sager np9170 (Clevo) laptop.