HELP -

[TiagoBellettini]

(08-14-2017 10:56 PM)Tim Wessman Wrote:  

(08-11-2017 11:52 AM)TiagoBellettini Wrote:  Dear Tim, thanks for your reply.

There are two things to try:

1. Do you have access to another computer? If so, trying the update on that one may work.

Yes I do. I did the update on another computer and it showed the same result.

2. The downloaded files may have been corrupted. I've seen that once before. Can you please download http://ftp.hp.com/pub/calculators/Prime/...170710.zip directly by clicking on it? Remove anything inside the "<Documents>/HP Connectivity Kit/Firmware" folder and unzip the files to replace there.
2a. Try it again with the "Recovery mode". Please record a video of the updater running and post it as a private youtube video (or any other video/files site) or something and send me the link. Or, if it is small enough, a direct email would work: timwessman at hp.com

I tried again to update with this file, but I did not succeed either. I sent the videos to you by email.

I've never seen a unit that is able to get into "recovery mode" not be able to be returned to functioning. There is a very good chance we can get it fixed.

Thank you immensely for the help.