Hp prime - bricked -stuck at the Hp logo

[Matheus Hermes]

(09-04-2018 12:16 AM)JDW Wrote:  

(09-03-2018 11:20 PM)Matheus Hermes Wrote:  ...my hp was broken first and running the update was an attempt to get it going again.

Please define "broken."

Did you throw it against a brick wall, find it no longer works, then try to resurrect it?

I too am interested in seeing how to resurrect a "bricked" Prime, but that word "broken" can mean any number of things. Please provide all the details.

Thanks.

Ok

Last week I put the calculator to charge and when I went to get it out of the charger it was locked showing only the hp logo.
You can see in the image :
https://preview.ibb.co/cCUuxp/IMG_201808...202468.jpg

I can not access the menu. Already tried to update for all possible firmware and I've gone through all the diagnostic tests.