ERROR INSTALL 2020-01-16

[ROBERT]

GOOD NIGHT, ESTIMATED PLEASE I WOULD LIKE TO HELP ME I AM Desperate, WHEN I INSTALL THE HP PRIME 2020-1-16, WHEN I WANT TO OPEN THE VIRTUAL CALCULATOR A WINDOW COMES LOADING.
THIS CLAIM ALREADY DID IT 3 TIMES BEFORE, AND NOBODY WANTS TO PREVENT ME AND BOTH HERE AND IN 20 COMPUTERS THE SAME ERRORS HAPPEN, THE COMPUTER FEATURES ARE:
WINDOWS 10, CORE I7.

[Tim Wessman]

You have never provided detailed information and nobody seems to have a similar problem.

1. The only information I have is that this stopped working back in the 2016 version. Is that correct?