Can't start Connectivity Kit
02-09-2015, 12:35 AM
Post: #1
 Cristian Arezzini Member Posts: 66 Joined: Dec 2013
Can't start Connectivity Kit
This is a new problem for me, on a new machine I just set up with Windows XP SP3. I installed the Conn Kit (several versions, from 2013 to the latest) and the install procedure seems to complete correctly; but when I try to run the Conn Kit, I get the error
Code:
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem"
Of course I tried reinstalling several times, but that didn't fix it. I searched but couldn't find any mention of this problem. Does anybody know what's going on?

Thanks
Cristian
02-09-2015, 12:41 AM
Post: #2
 Tim Wessman Senior Member Posts: 2,280 Joined: Dec 2013
RE: Can't start Connectivity Kit

(c++ runtime)

If it works, then looks like we need to have that packed in there...

TW

Although I work for HP, the views and opinions I post here are my own.
02-09-2015, 12:53 AM
Post: #3
 Cristian Arezzini Member Posts: 66 Joined: Dec 2013
RE: Can't start Connectivity Kit
Tim, that worked, thank you! Wow, 6 minutes from problem report to solution...
02-09-2015, 01:03 AM
Post: #4
 Cristian Arezzini Member Posts: 66 Joined: Dec 2013
RE: Can't start Connectivity Kit
Uh... now there's another problem... After connecting the calculator, it prompted me to download the new updated firmware; then it asked me if I wanted to update the calculator's firmware, and of course I said yes. The calculator went in recovery mode, but the conn kit said there are no updates available. I tried several times, and everytime it asks me if I want to update the firmware, and then it says no update available. And the calculator is stuck in recovery mode...
02-09-2015, 08:32 PM
Post: #5
 John Colvin Member Posts: 173 Joined: Dec 2013
RE: Can't start Connectivity Kit
(02-09-2015 01:03 AM)Cristian Arezzini Wrote:  Uh... now there's another problem... After connecting the calculator, it prompted me to download the new updated firmware; then it asked me if I wanted to update the calculator's firmware, and of course I said yes. The calculator went in recovery mode, but the conn kit said there are no updates available. I tried several times, and everytime it asks me if I want to update the firmware, and then it says no update available. And the calculator is stuck in recovery mode...

This is a known problem with some PCs using Windows. To get around this, try updating from the Calculator pane. With the Prime connected, right-click on the Prime icon and select Update Firmware from the popup menu.
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