HP Prime Soft Resetting itself

[slysalamander]

(05-10-2024 12:22 PM)HPCarnace Wrote:  

(05-08-2024 05:48 AM)CT82716 Wrote:  i didn't fixed it. sorry

Did you try updating the operating system? What hardware version do you have (do you have revision D hardware)? What applications did you have installed?

I tried to factory reset the calculator, then I installed the last firmware version, and then i restored the backup, but it keeps soft resetting after some days of inactivity.
I was thinking about just restoring the notes and redoing the apps by hand, but i am not sure what to try to stop this problem from happening.
The big issue now is that i had all my notes written in a sort of equation format, and with the restored notes, they are just linear notes, not in equation format anymore, and that really makes me sad, because i had it all ordered and now its a mess to read them.
I contact the support but still no answer.

I thought about resetting the calculator and not updating the firmware to test if the problem persists or no, but as far as ive read the updates are really important...