newbie to Prime

[cyrille de brébisson]

Hello,

This is strange. I am sorry that you are having this bad experience.
Lots of things might be wrong there, and we need to figure out which one it is...

The most likely cause is that you have some "bad files" in the calculator that is causing a crash at boot time. Formating the flash (hard drive) should fix this.

To format the flash: Press and HOLD the C, F and O keys. With these keys pressed press the reset button. wait for the calculator to reset. It should go to the "Diagnostic screen". Press the 4 key (FLS utility) then the 3 key (Format disk C) and ENTER to validate to erase all files. Once completed, reset the calculator again.

If it works, great. Else, there is something else. Maybe the OS is not correctly loaded in the calculator (or has been damaged or erased). In this case, you would need to reinstall the OS (Firmware update).

To do this, press and HOLD the symb key and reset the calcualtor once again. It should reboot in the bootloader/system update mode. Connect the calculator to a PC with the con kit running and it should update automatically (well, you probably will need to do a couple of clicks on the PC).
You can download the connectivity kit from: http://ftp.ftp.hp.com/pub/calculators/Prime/

Good luck,
Cyrille