Hp prime - bricked -stuck at the Hp logo

[Tim Wessman]

One last thing to try, can you remove the battery and plug in the USB to power it? Does it start without the battery installed?

[Matheus Hermes]

(09-05-2018 05:05 AM)Tim Wessman Wrote:  One last thing to try, can you remove the battery and plug in the USB to power it? Does it start without the battery installed?

Yes.

[Tim Wessman]

So that is a "yes, the calcualtor boots"?

If so, your battery is bad I think. Else you could also try getting the calculator all booted up, leaving it plugged in, and replace the battery while running. Leave it for a bit after that and see if it starts charging.

[Matheus Hermes]

(09-05-2018 04:17 PM)Tim Wessman Wrote:  So that is a "yes, the calcualtor boots"?

If so, your battery is bad I think. Else you could also try getting the calculator all booted up, leaving it plugged in, and replace the battery while running. Leave it for a bit after that and see if it starts charging.

Hey Tim, I recorded a video.

https://youtu.be/CRE5L1CP-OU

[Zaphod]

What else can you on diag screen, can you confirm what it thinks its FW version is ?

and perhaps perform the other tests on this screen