Connectivity kit is crashing

[Powersoft]

My computer is a macbook pro with MacOS Monterey Version 12.4
When I connect I can see my HP-Prime (named HP Prime JK) When I click on it, the directory structure is expanding, on my HP Prime some activity, and it is resetting. On the same time the connectivity kit is crashing and it generates an error report for Apple.

Have tried the same in windows running under Parallels and the same result.

I have a standard usb-c connection and I think it is USB-3.
Try it with an USB2 hub but the same results.

Is there a work around, for now I can't not use my HP Prime.

Could well updated the the HP Prime!

[jte]

(07-03-2022 12:54 PM)Powersoft Wrote:  My computer is a macbook pro with MacOS Monterey Version 12.4
When I connect I can see my HP-Prime (named HP Prime JK) When I click on it, the directory structure is expanding, on my HP Prime some activity, and it is resetting. On the same time the connectivity kit is crashing and it generates an error report for Apple.

Have tried the same in windows running under Parallels and the same result.

I have a standard usb-c connection and I think it is USB-3.
Try it with an USB2 hub but the same results.

Is there a work around, for now I can’t not use my HP Prime.

Could well updated the the HP Prime!

I like that you’ve included a bunch of details in your post, and that you’ve even tried a USB 2 hub! (…and even Windows!)

I do have two questions, though:

• Is this a G1 or a G2 Prime?
• What version of the software is running on the Prime?
  

(Answers to both of these are shown in the “About HP Prime” page of the Prime’s integrated help system. [Press “Help”, then “Tree”, and look near the top the tree for ”About HP Prime”.] The G2 Prime is “Revision D”.)

[Powersoft]

(07-06-2022 06:18 AM)jte Wrote:  

(07-03-2022 12:54 PM)Powersoft Wrote:  My computer is a macbook pro with MacOS Monterey Version 12.4
When I connect I can see my HP-Prime (named HP Prime JK) When I click on it, the directory structure is expanding, on my HP Prime some activity, and it is resetting. On the same time the connectivity kit is crashing and it generates an error report for Apple.

Have tried the same in windows running under Parallels and the same result.

I have a standard usb-c connection and I think it is USB-3.
Try it with an USB2 hub but the same results.

Is there a work around, for now I can’t not use my HP Prime.

Could well updated the the HP Prime!

I like that you’ve included a bunch of details in your post, and that you’ve even tried a USB 2 hub! (…and even Windows!)

I do have two questions, though:

• Is this a G1 or a G2 Prime?
• What version of the software is running on the Prime?
  

(Answers to both of these are shown in the “About HP Prime” page of the Prime’s integrated help system. [Press “Help”, then “Tree”, and look near the top the tree for ”About HP Prime”.] The G2 Prime is “Revision D”.)

[Powersoft]

(07-06-2022 04:50 PM)Powersoft Wrote:  

(07-06-2022 06:18 AM)jte Wrote:  I like that you’ve included a bunch of details in your post, and that you’ve even tried a USB 2 hub! (…and even Windows!)

I do have two questions, though:

• Is this a G1 or a G2 Prime?
• What version of the software is running on the Prime?
  

(Answers to both of these are shown in the “About HP Prime” page of the Prime’s integrated help system. [Press “Help”, then “Tree”, and look near the top the tree for ”About HP Prime”.] The G2 Prime is “Revision D”.)

Software version: 2.1.14603 (2021 12 02)
Hardwareversion: A
Cas Version: 1.5.0
OS version: v0.050.640

[Jacob Wall]

I have had some similar problems with a HW A G1 before, and a factory reset solved it for me.

https://h30434.www3.hp.com/t5/Tablets-an...-p/4467162 talks about the procedure to do so.

[Powersoft]

Thanks all for the kind help. After a system reset my HP-Prime can be connected to the Connectivity Kit.

Cheers

[Powersoft]

What is the latest software vesion of the Prime?

[cdmackay]

(07-07-2022 11:41 AM)Powersoft Wrote:  What is the latest software vesion of the Prime?

Looking here: https://www.hpcalc.org/prime/

it appears to be: HP Prime G1 Firmware 2.1.14603 (2021-12-02)

which you already have.

[Powersoft]

Hello,
I have read a lot of python on the hp-prime but could not find how to install it, or where to get te needed version.
Please can someone provide me the information to install it (when possible for my G1)

My HP-Prime info:
Software version: 2.1.14603 (2021 12 02)
Hardwareversion: A
Cas Version: 1.5.0
OS version: v0.050.640

Cheers
Jan

[cdmackay]

I believe it is installed with the latest firmware (which you have).

At least, on my G2, there is a Python icon on the main Apps screen. Do you not have that?

[cdmackay]

I just updated my old G1 to 2.1.14603, and now it has a Python app.