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allan.amaro · (This post was last modified: 05-31-2015 10:22 PM by allan.amaro.)

Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.

I tryed to reinstall it a lot of times, in another computer, reinstall firmware, with windows 8 x64 and windows 7 x86
Anybody with the same problem?

I tryed to downgrade the firmware to 6975 but don't work, the firmware installation run ok, but firmware still the 7820. is there a way to downgrade?

kharpster · (This post was last modified: 05-31-2015 10:09 PM by kharpster.)

(05-31-2015 09:02 PM)allan.amaro Wrote: Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.

I tryed to reinstall it a lot of times, in another computer, reinstall firmware.

Anybody with the same problem?

Which version of Windows ?

allan.amaro · 05-31-2015, 10:21 PM

(05-31-2015 10:08 PM)kharpster Wrote:
(05-31-2015 09:02 PM)allan.amaro Wrote: Hi, today I updated my HP PRIME (with 50xx firmware) to the new firmware 7820. When I connect the prime the Connectivity Kit works, I am able to right click > properties/preferences. But when I click to expand the menu it crashs.

I tryed to reinstall it a lot of times, in another computer, reinstall firmware.

Anybody with the same problem?

Which version of Windows ?

I tryed with windows 8 x64 and windows 7 x86

I tryed to downgrade the firmware to 6975 but don't work, the firmware installation run ok, but firmware still the 7820. is there a way to downgrade?

kharpster · (This post was last modified: 05-31-2015 10:48 PM by kharpster.)

Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?

ftp://ftp.hp.com/pub/calculators/Prime/

salvomic · 06-01-2015, 07:11 AM

(05-31-2015 10:21 PM)allan.amaro Wrote: [quote='kharpster' pid='36556' dateline='1433110082']
Which version of Windows ?

I tryed with windows 8 x64 and windows 7 x86

(05-31-2015 10:46 PM)kharpster Wrote: Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?
ftp://ftp.hp.com/pub/calculators/Prime/

indeed, reinstall it!
here it works in Windows 8 64bit and also Windows 7 32bit.
Maybe your download is wrong...

Salvo

ww63 · 06-01-2015, 07:38 AM

And try changing the language. I had this odd behavior some Versions ago. Even reinstalling didn't work but after i changed the language from german to english and then back it works again.

regards

Wolfgang

allan.amaro · 06-07-2015, 09:27 PM

(05-31-2015 10:46 PM)kharpster Wrote: Have you tried to uninstall the CK in Windows, download it from the FTP site and reinstall it?

ftp://ftp.hp.com/pub/calculators/Prime/

yes! a lot

allan.amaro · 06-07-2015, 09:29 PM

(06-01-2015 07:38 AM)ww63 Wrote: And try changing the language. I had this odd behavior some Versions ago. Even reinstalling didn't work but after i changed the language from german to english and then back it works again.

regards

Wolfgang

I tryed change from portuguese to english but no results.. keeps crashing!!

John Colvin · 06-08-2015, 07:22 PM

I had the same problem (see http://www.hpmuseum.org/forum/thread-3884.html).
It appeared to be a problem with the ntdll.dll file. I finally fixed it by downloading the Prime CK in VMWare Virtual Machine running Windows 7 32-bit. The problem went away and when I ran the CK on my regular OS (Windows 7 64-bit), the problem was corrected. I don't know how that fixed the problem though.

Skyblues · 07-10-2015, 05:14 PM

Try resetting your Prime. I ran into a similar situation and tried uninstall, reinstall, etc. numerous times and then reset the Prime. Then, voilà, all has been well since.

Jim