HP Prime Soft Resetting itself

[CT82716]

Hi! so i think i have a problem.

I installed some programs and applications, so far so good. but if I leave the calculator off for a few days, the calculator has nothing installed when it starts up!
the calculator has the basic programs and the system settings too, but no trace of the applications that i installed on my own. Is it intentional or is it a mistake?

Thank you in advance

[slysalamander]

Hello
Its been almost a year since you posted this.
I hope you can read my reply...

I'm having this problem too, no idea what to do about it.
How did you fixed it?
I was thinking about changing the calc for a new one with the warranty.
But i am not sure what to do...

[CT82716]

(05-07-2024 11:18 PM)slysalamander Wrote:  Hello
Its been almost a year since you posted this.
I hope you can read my reply...

I'm having this problem too, no idea what to do about it.
How did you fixed it?
I was thinking about changing the calc for a new one with the warranty.
But i am not sure what to do...

i didn't fixed it. sorry

[HPCarnace]

(05-08-2024 05:48 AM)CT82716 Wrote:  

(05-07-2024 11:18 PM)slysalamander Wrote:  Hello
Its been almost a year since you posted this.
I hope you can read my reply...

I'm having this problem too, no idea what to do about it.
How did you fixed it?
I was thinking about changing the calc for a new one with the warranty.
But i am not sure what to do...

i didn't fixed it. sorry

Did you try updating the operating system? What hardware version do you have (do you have revision D hardware)? What applications did you have installed?

[CT82716]

(05-10-2024 12:22 PM)HPCarnace Wrote:  Did you try updating the operating system? What hardware version do you have (do you have revision D hardware)? What applications did you have installed?

i was on the latest firmware, rev D. I installed some Fourier analysis tool, but doesn't matter as it happens with all apps. after 2 o 3 days of inactivity, the calculator sort of reset itself.

[slysalamander]

(05-10-2024 12:22 PM)HPCarnace Wrote:  

(05-08-2024 05:48 AM)CT82716 Wrote:  i didn't fixed it. sorry

Did you try updating the operating system? What hardware version do you have (do you have revision D hardware)? What applications did you have installed?

I tried to factory reset the calculator, then I installed the last firmware version, and then i restored the backup, but it keeps soft resetting after some days of inactivity.
I was thinking about just restoring the notes and redoing the apps by hand, but i am not sure what to try to stop this problem from happening.
The big issue now is that i had all my notes written in a sort of equation format, and with the restored notes, they are just linear notes, not in equation format anymore, and that really makes me sad, because i had it all ordered and now its a mess to read them.
I contact the support but still no answer.

I thought about resetting the calculator and not updating the firmware to test if the problem persists or no, but as far as ive read the updates are really important...